PRIVACY POLICY

Last updated: September 2026

COMFYTRVL respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains generally how we collect, use and protect personal information when you visit our website, purchase from us or otherwise interact with COMFYTRVL.

INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may process information such as:

Your name;
Email address;
Telephone number;
Billing and delivery addresses;
Order and transaction information;
Communications with us;
Device and browser information;
Website usage information; and
Marketing preferences.

Payment transactions may also involve information processed by our payment providers. We do not necessarily receive or store all payment-card information entered during checkout.

WHY WE USE YOUR INFORMATION

We may process personal information where appropriate to:

Process and fulfil orders;
Arrange delivery;
Provide order and tracking information;
Process payments and refunds;
Provide customer support;
Prevent fraud and abuse;
Operate and improve our website;
Maintain business and transaction records;
Comply with applicable legal obligations; and
Send marketing communications where legally permitted.

SERVICE PROVIDERS

We may use third-party providers to help operate our business, including ecommerce, payment, delivery, analytics, communication and review services.

These providers may process information where necessary to provide their services.

For example, our ecommerce store operates through Shopify, and checkout/payment processing may involve YOCO and other services enabled on our store.

MARKETING

Where permitted by law, we may send you information about COMFYTRVL products, offers or updates.

You can unsubscribe from marketing emails using the unsubscribe mechanism contained in those communications.

COOKIES

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and support relevant functionality.

Some technologies may be provided by third parties used to operate or analyse our website.

DATA SECURITY

We take reasonable organisational and technical measures appropriate to the information we process to help protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

No internet-based system can, however, be guaranteed to be completely secure.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting, dispute-resolution and business requirements.

YOUR PERSONAL INFORMATION

Subject to applicable law, you may have rights concerning personal information held about you, including requesting access to or correction of certain information and objecting to certain processing.

Requests can be sent to:

[PRIVACY EMAIL / CUSTOMER SUPPORT EMAIL]

COMFYTRVL will handle applicable personal-information requests in accordance with South African law, including POPIA where applicable. The Information Regulator describes data minimisation, accuracy, security and appropriate handling as core privacy principles.