Last updated: September 2026
We want customers to shop COMFYTRVL with confidence.
This policy explains our returns process and does not limit any rights you may have under applicable South African consumer law.
CHANGE-OF-MIND RETURNS
Unless additional statutory rights apply, COMFYTRVL accepts eligible change-of-mind return requests made within 14 days after delivery.
To qualify for a change-of-mind return, the product must generally be:
- Unused and unworn;
- Clean and in its original condition;
- Returned with its original packaging, where reasonably applicable;
- Complete with the accessories supplied with it; and
- Accompanied by proof of purchase.
Please contact [CUSTOMER SUPPORT EMAIL] before returning anything.
Do not send a return without first receiving return instructions from us.
RETURN DELIVERY COSTS
For an ordinary eligible change-of-mind return, the customer is generally responsible for the cost of returning the product to us, except where applicable law requires otherwise.
If COMFYTRVL supplied an incorrect, defective, unsafe or otherwise non-conforming product, return costs will be handled in accordance with applicable law.
DEFECTIVE OR UNSAFE PRODUCTS
Your statutory consumer rights remain unaffected by this policy.
Under South Africa's Consumer Protection Act, qualifying goods are subject to an implied warranty of quality. In applicable circumstances, a consumer may return goods that fail to meet the statutory quality standards within six months after delivery, without penalty and at the supplier's risk and expense, and may direct the supplier to repair or replace the goods or refund the purchase price.
If you believe your product is defective, please contact us at:
[CUSTOMER SUPPORT EMAIL]
Include:
- Your order number;
- A description of the problem; and
- Clear photographs or video where these can reasonably help us assess the issue.
We may request additional information reasonably necessary to process the claim.
INCORRECT OR DAMAGED ORDERS
Please contact us as soon as reasonably possible if you receive:
- The wrong product;
- The wrong colour;
- An incomplete order; or
- A product damaged during delivery.
Please include your order number and photographs where appropriate.
PRODUCTS THAT HAVE BEEN USED
Change-of-mind returns may be declined where a product has been used, worn, damaged after delivery or is no longer in a condition reasonably suitable for resale.
This restriction does not override rights that may apply to defective, unsafe or otherwise non-compliant products under South African law.
REFUNDS
Once an eligible returned item has been received and assessed, we will notify you of the outcome.
Approved refunds will be processed to the applicable original payment method where reasonably possible.
Banks and payment providers may require additional time before the refunded amount appears in your account.
BUNDLE RETURNS
If products were purchased as part of a promotional bundle, such as Buy 2, Get 1 Free, the promotion will be taken into account when calculating any applicable change-of-mind refund.
If the entire bundle is returned and qualifies for a refund, the applicable amount actually paid for the bundle will be used.
For partial bundle returns, any refund will be calculated having regard to the terms and value allocation of the promotion and applicable consumer law.
CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at [CUSTOMER SUPPORT EMAIL].
We cannot guarantee cancellation after an order has entered fulfilment or dispatch.
Nothing in this section limits cancellation or cooling-off rights that apply under South African law. The CPA contains specific rights in circumstances including certain agreements resulting from direct marketing.
CONTACT
COMFYTRVL
Email: [CUSTOMER SUPPORT EMAIL]
Based in Mossel Bay, Western Cape, South Africa