SHIPPING & DELIVERY POLICY

Last updated: September 2026

Thank you for shopping with COMFYTRVL. We aim to make your order journey as clear and straightforward as possible.

FREE NATIONWIDE DELIVERY

COMFYTRVL currently offers FREE nationwide delivery across South Africa on eligible online orders unless otherwise stated at checkout.

ORDER PROCESSING

Orders generally require approximately 24–72 hours for processing before progressing to dispatch.

Orders placed during weekends, public holidays, promotional periods or unusually busy periods may require additional processing time.

QUALITY CHECKING

Before final dispatch, COMFYTRVL orders may go through our quality-check process in Mossel Bay.

This process helps us check your travel essentials before they continue on their journey to you.

ESTIMATED DELIVERY TIME

Once dispatched, delivery is generally estimated at:

6–12 business days

Business days exclude weekends and South African public holidays.

These delivery periods are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to courier operations, peak shopping periods, public holidays, severe weather, incorrect delivery information, remote delivery locations or circumstances outside our reasonable control.

TRACKING

Where tracking is available, tracking information will be sent to the email address or other contact information supplied with your order once your order has been dispatched.

Please allow some time for tracking information to update after dispatch.

DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please check your:

Full name
Delivery address
Postal code
Email address
Mobile number

If you notice an error after ordering, contact us as soon as possible at [CUSTOMER SUPPORT EMAIL].

We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

UNSUCCESSFUL DELIVERY

If delivery cannot be completed because incorrect or incomplete delivery information was supplied, or because the recipient was unavailable after reasonable delivery attempts, additional delivery charges may apply if the parcel needs to be resent.

LOST OR DAMAGED PARCELS

If your order appears to have been lost or arrives damaged, please contact us at [CUSTOMER SUPPORT EMAIL] with your order number and relevant information.

We will investigate the matter and assist you in accordance with applicable law and our Refund & Returns Policy.